S$250.00

Course Info

  • 1 meetings

  • 0 hour/meeting

  • Beginner

  • 07 June, 2018

  • Others
  • Go to http://www.caretech168.com/courses for more details.
WSQ Provide Go-the-Extra-Mile Service

Creator

CareTech168 LLP

Program Overview

One day training program covering • The diverse range of customers and their needs and expectations • Qualities and characteristics of a professional when delivering service to exceed expectations • Create a positive customer experience by offering customised and personalised service in accordance with organisation guidelines • Escalate feedback on areas of improvement to enhance the customer experience A WSQ Statement of Attainment (SOA) will be awarded upon completion and passing of the required assessment. Duration of Course: 9 hours (8 hours classroom training + 1 hour e-Learning + 1 hour assessment) Who should attend? Security personnel and service professionals who are able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

Topics

Topic 1 Service Excellence, Customer Service, Security, Real Estate, Property, Service Professionals