Course Info

  • 1 meetings

  • 0 hour/meeting

  • Beginner

  • 23 August, 2018

  • Others
  • Go to http://www.caretech168.com/courses for more details.
WSQ Work in a Diverse Service Environment


CareTech168 LLP

Program Overview

One day training program covering • Demonstrate resilience when faced with challenges in a diverse service environment • Translate different perspectives on diversity from colleagues into ideas that may add value to organisation’s service delivery • Apply emotional intelligence when interacting with team members and customers • Deliver service in line with organisation’s service standards • Monitor actions in handling diversity in service environment to hone ability to handle diversity A WSQ Statement of Attainment (SOA) will be awarded upon completion and passing of the required assessment. Duration of Course: 9 hours (8 hours classroom training + 1 hour e-Learning + 1 hour assessment) Who should attend? Security personnel and service professionals who are able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.


Topic 1 Service Excellence, Customer Service, Security, Real Estate, Property, Service Professionals